The process for all complaints is governed by the requirements of the Chiropractors Act.

These requirements include the following:

  1. A complaint must be in writing and delivered to the Registrar of the Board. The letter of complaint must be via mail (post), email attachment, fax or the NLCB complaint form.
  2. If the Board has jurisdiction to deal with a complaint, the Registrar will review the complaint to determine whether the allegations suggest that there may be cause for further investigation. This would generally occur any time a complaint is received which relates to patient care or more generally the conduct of a chiropractor, and the complaint is not outwardly trivial or vexatious. The Registrar may attempt to resolve matters between the complainant and respondent directly without further referral when it appears that a mutually agreeable resolution is likely to be reached. This process is referred to as Alternative Dispute Resolution ( ADR)
  3. For matters where mutual resolution is not possible or where a complaint is of a nature where Alternative Dispute Resolution (ADR) is not appropriate, the Registrar will generally refer the matter to the Complaints Authorization Committee (CAC) for review and and further instruction.
  4. After an allegation has been submitted to the complaints authorization committee, the committee may exercise one or more of the following powers:

    (a) refer the allegation back to the registrar for an investigation or alternative dispute resolution in accordance with the regulations;

    (b) conduct an investigation itself or appoint a person to conduct an investigation on its behalf;

    (c) conduct a review of the respondent’s practice or the conduct of a corporation to which sections 12 to 19 apply of which the respondent is a voting shareholder; and

    (d) require the respondent to appear before it.

Please be aware that by making a complaint, you give the Board permission to disclose your complaint and related documents to the chiropractor named in the complaint. The information you submit, and any relevant materials gained in the course of an investigation will not be disclosed in any public manner without your express written consent.